Tagafolio

Tagafolio refund policy

Last updated: 3 November 2026

Payments for Tagafolio are handled by Paddle, our reseller and merchant of record, so refunds are issued by Paddle to the card or account you paid with.

Try before you pay

You can check any PDF, fix it and see the full results of the fixed file before paying. You pay only to download the fixed file. We recommend checking the results first.

One shot (€4.99)

You can ask for a full refund within 14 days of buying, for any reason. A refund ends the purchase: its remaining downloads can no longer be used.

Monthly (€19.99 a month)

You can cancel at any time in Paddle's customer portal ("Account → Manage subscription and invoices"). Your subscription stays active until the end of the month you have paid for, and is not renewed.

You can also get a full refund of your first monthly payment if you ask within 14 days of subscribing. Later monthly payments are not refunded, except where the law requires it or the service did not work as described.

When something goes wrong

If Tagafolio did not work as described for your document (for example, the download failed, or a fix the results promised is missing from the file), write to us within 30 days and we will fix it or refund you, whatever the plan.

If a genuine new version of a document you bought One shot for was treated as a different document, write to us: we will sort it out rather than charge you twice.

How to ask for a refund

We answer within 3 working days. Paddle normally returns the money within 5–10 days, depending on your bank.

Your legal rights

This policy adds to your rights as a consumer; it does not reduce them.